Frequently Asked Questions (FAQ)
We’re here to help! Below are answers to some of the most commonly asked questions. If you can’t find what you’re looking for, feel free to reach out to us at support@hiphopoutfit.com.
Orders & Payments
Q: How do I place an order?
A: Simply browse our collections, add your favorite items to the cart, and proceed to checkout. Follow the instructions to complete your purchase.
Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options displayed at checkout.
Q: Can I cancel or modify my order after placing it?
A: If your order hasn’t been processed yet, you may be able to cancel or modify it. Contact us immediately at support@hiphopoutfit.com with your order details.
Shipping
Q: Do you offer international shipping?
A: Yes! We ship worldwide. Shipping fees and delivery times will be calculated at checkout based on your location.
Q: How long does shipping take?
A: Delivery times depend on your location and the shipping method selected. Standard shipping typically takes 7-14 business days.
Q: How can I track my order?
A: Once your order ships, you’ll receive an email with a tracking number and instructions to track your package.
Returns & Refunds
Q: What is your return policy?
A: We accept returns within 30 days of delivery for items that are unworn, unwashed, and in their original condition. For full details, visit our Return Policy page.
Q: How do I request a return or exchange?
A: Contact our support team at support@hiphopoutfit.com with your order number and details of the item you’d like to return or exchange.
Q: When will I receive my refund?
A: Refunds are processed within 5-7 business days after we receive your returned item. Depending on your payment method, it may take an additional 3-5 business days for the refund to appear in your account.
Products & Sizing
Q: How can I find the right size?
A: Each product page includes a detailed size chart. If you’re unsure, feel free to reach out to us for guidance.
Q: Do you restock sold-out items?
A: We try to restock popular items, but availability isn’t guaranteed. Sign up for our email notifications to stay updated on restocks.
Q: Are your products eco-friendly?
A: We are committed to sustainability and strive to source eco-friendly materials whenever possible. Look for the “sustainable” tag on select products.
Other Questions
Q: Do you offer discounts or promotions?
A: Yes! Subscribe to our newsletter to get the latest updates on sales, discounts, and exclusive offers.
Q: Can I collaborate with HipHop Outfit?
A: We’re always looking for creative partnerships! Send us an email at collab@hiphopoutfit.com with your proposal.
Q: How do I contact your support team?
A: You can email us at support@hiphopoutfit.com or use the contact form on our Contact Us page.
If you have any additional questions, don’t hesitate to get in touch. We’re here to make your shopping experience smooth and enjoyable!